Delivery
We aim to ship all orders placed on working days before 11:00 PM on the same day. Zenvya ships worldwide. We ship orders from the Netherlands. In most cases, the order fits through the letterbox, unless it concerns a large order. Then we will send it by registered mail.
Delivery times
- Netherlands: 1 day
- Belgium: 2 days
- Germany: 2-3 days
- France: 5-7 days
- England & Ireland : 5-7 days
- Other: 5-10 days
The products are usually shipped within 1 day but a maximum of 3 days after receipt of payment (except for special circumstances, such as busy periods such as around the holidays). Zenvya always ships with Track & Trace code. With the T&T code we can always trace where your package is and help if something has gone wrong. Zenvya is not responsible for delays incurred due to, for example, strikes, busy holidays or other circumstances.
NB: Is your address incorrect? Send an email to info@zenvya.com right away, most parcels are packed and shipped immediately.
If you pass it on in time, we can still change the wrong address. Unfortunately, once it has been sent, there is nothing more we can do for you.
What are the shipping costs?
- The Netherlands, Belgium & Germany: Free
- France, England, Ireland, Poland, Italy and Austria € 5.90 (Free shipping above € 99)
- Other: € 11.90 (Free shipping above € 99)
Sustainable collection
To avoid mass production, part of the collection is available on pre-order. We have these items made in small numbers. Please allow 1-3 weeks for delivery. This can be found on the product page, at the bottom of the product description.